Frequently Asked Questions

- How does this work?

When you place an order, a winter jacket is prepared in our UK-based warehouse and then sent for local distribution to a child in Gaza through trusted partners.

- Who operates this initiative?

This initiative is operated from the United Kingdom and focuses on providing practical winter support to children in need.

- Can I choose the child who receives the jacket?

No. Jackets are distributed based on local needs and availability to ensure fair and responsible support.

- How are sizes selected?

Sizes are selected based on age ranges to best match children’s needs during distribution. Minor variations may occur to ensure the best possible fit.

- How long does delivery take?

Delivery is typically completed within a maximum of 10 days, depending on logistical and local conditions. Delivery times are estimates and may vary.

- Is this a donation or a product purchase?

This is a support-based initiative. Each order represents one winter jacket prepared and delivered to support a child.

- Will I receive tracking information?

Due to the nature of humanitarian distribution, individual tracking is not available. However, each order contributes directly to jacket preparation and delivery.

- What if I make a mistake with the age selection?

If you believe an error was made, please contact us as soon as possible. We will do our best to assist before preparation begins.

- How can I contact you?

You can reach us through the contact page or by email. We aim to respond within 24–48 hours.

- I couldn't find the answer I'm looking for here, what do I do now?

Send us an email! Our customer service team will be happy to help with any other question you may have!  support@gazawinter.org